Our policies
The important, boring-but-necessary stuff, written in plain English like everything else we do.
Privacy policy
What information we hold about your child and family, why we hold it, how securely it is stored, and the rights you have to see, correct or query it.
Cookie policy
The short, plain-English list of cookies and similar technologies this site uses, why each one is there, and how to change your choices at any time.
Cancellation policy
Our notice period for changing or cancelling a session, when fees apply, and how we handle appointments missed because a child is unwell or poorly.
Safeguarding statement
How we keep children safe during every visit, our DBS checks and training, and what we do, and who we tell, if we are ever worried about a child.
Chaperones and consent
You or another responsible adult are always in the room during a session, and nothing is assessed or treated without your informed consent first.
Complaints policy
How to raise a concern about your care, the timescales we work to for acknowledging and responding, and who to contact if you remain unhappy.