Complaints policy

If something isn't right, please tell us. Speak to Lucy directly, call 07842 898949, or email [email protected]. We will acknowledge your concern within 3 to 5 working days, and give you a full response within 20 to 28 working days.

If the physiotherapist is on annual leave, acknowledgement and response times may be extended. You will be informed of any change to expected timescales.

If you remain unhappy, you can raise your concern with the Health and Care Professions Council (HCPC), our professional regulator, or the Chartered Society of Physiotherapy (CSP).

Raising a concern will never affect the care your child receives.